Jacksonville Arboretum & Botanical Gardens is not responsible for “Acts of God”, including, but not limited to inclement weather, tree falls, lightning, wind, rain, etc. Outdoor rentals are “fair weather” affairs, and it is the responsibility of the renting party to make alternative arrangements in the event of inclement weather.

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Is my non-refundable fee refundable if I cancel my event?

No, under no circumstance would we refund your non-refundable fee.

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At what time can we enter?

Activities related to the rental (including those of caterers, decoration arrival, etc.) begin during your scheduled rental time.

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When must rental site be vacated?

At the end of the bloc of rental time. Activities related to the rental (including those of the caterers, decoration removal etc.)

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What about clean-up?

All decorations should be removed, and the site left as you found it (or better). All trash and recyclables should be packed out by the rental party or the caterer. Soiled surfaces should be cleaned.